User

I had an EVO-START LTE system installed by a reputable local installer at the end of October. The system has been working well, other than having to take it back once to get a setting changed so the doors wouldn't stay open after arming the starter. It is getting pretty cold here in Saskatchewan, but everything was working as expected up until yesterday. This morning when I came to work the car would not go into ready mode using the normal arming procedure and it won't respond to any lock or unlock commands from the app. I have also noticed that the GPS tracking is not working as it was previously, and is only updating periodically and not logging any trip info today. When I got to work, for example, it still said that my car was in my garage and the location had not updated in something like an hour. I have tried numerous times to get the system to go into ready mode and nothing is happening. Normally when I engage the brake and parking brake at the same time I can hear some clicks, the locks cycle, and I can arm the starter by locking the doors once I am out of the car. Now nothing is happening. I contacted the installer and they want me to bring the car in and leave it there all day for them to check it out. He has suggested that the battery voltage dropped too low the last time it remote started and it messed up the software / programming somehow. While it did get very cold last night, the car is brand new and I kind of doubt that the voltage is dropping very low. Any assistance is appreciated. Keep in mind that I do not have access to a flash programmer, as I did not personally install the unit. I would just like to get as much information as possible and ensure that there is not something wrong with my system, as it is only a few months old.