Terms and Conditions

Policy & Agreement

• Visa
• MasterCard
• All payments must be made in Canadian Dollars.

• All orders require 1-2 business days of processing time prior to shipping.
• UPS Standard - Delivery within 5 - 10 business days.
• UPS Expedited - Delivery within 4 - 9 business days.
• While Fortin Electronic Systems and our shipper will make every effort to get your order to you within the allotted time, international customs processing or other complications on some orders may occasionally delay shipments.
• Fortin Electronic Systems does not process orders during the weekend.
• No deliveries will be made on weekends or holidays (Canadian or US).

Fortin Electronic Systems will sometimes furnish an alphanumeric code that can be used for promotions on our web site. These promotional codes may be found in print and/or online advertisements, sent via email to our Newsletter and/or Promotion subscribers, presented on the Fortin Electronic Systems web site or circulated at events and through other means. Some of the specials offered by entering a Promo Code during checkout include free shipping, volume discounts or free gifts. The provisions for a Promo Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements. Please note that Promo Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied. For example, if a Promo Code offered $10.00 off your next purchase, you would need to spend more than $10.00 to redeem your discount.

Fortin Electronic Systems charges GST (HST on sales made into Nova Scotia, New Brunswick and Newfoundland & Labrador) on all sales as required by law.Fortin Electronic Systems also charges Ontario Retail Sales Tax and British Columbia Provincial Sales Tax on all sales shipped into Ontario and British Columbia as required by law.

You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. Fortin Electronic Systems does not guarantee same day-shipping. Orders are not processed on weekends and holidays. Product delivery could be delayed due to Customs.

Fortin Electronic Systems will keep you informed of your order status via e-mail. All tracking information will be emailed to your Fortin Electronic Systems ID once your order has shipped. You may also acquire your order status and other live updates by logging in to your account on our website.

Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level of security.

Fortin Electronic Systems respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our web site will be used for processing purposes only.Fortin Electronic Systems may send you transactional e-mails from time to time, such as updates to any recent orders and/or returns. Fortin Electronic Systems may also send you information on special offers from time to time, in accordance with our privacy policy.

Fortin Electronic Systems strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other factors we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links or any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, Fortin Electronic Systems shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from Fortin Electronic Systems are provided as resources to customers looking for additional information and/or professional opinion. Fortin Electronic Systems does not assume responsibility for the claims and/or representations made on these or any other websites.

Fortin Electronic Systems is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, Fortin Electronic Systems puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are various factors which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge. These include but are not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. Fortin Electronic Systems will not be held responsible for product revision changes.

Purchase Agreement

By accepting delivery of any product delivered from Fortin Electronic Systems, you ("Customer") agree to be bound by the terms and conditions listed below. You and Fortin Electronic Systems agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Fortin Electronic Systems . Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change by Fortin Electronic Systems at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Fortin Electronic Systems

Fortin Electronic Systems will not accept returns without prior authorization and an RMA (Return Merchandise Authorization) number. Once issued, RMA numbers are valid for 15 days, within which time returned products must be received by Fortin Electronic Systems . RMA numbers will not be extended or reissued. The Customer should prominently display the RMA number(s) on the shipping label as well as the RMA invoice on the box(s) containing the returned product.

To return a product in compliance with Fortin Electronic Systems 's satisfaction guarantee, you must obtain an RMA number and fill out a completed RMA invoice within the guarantee return period for the product to be accepted for RMA, as described above. The Fortin Electronic Systems Customer Service Representative will assist you in completing an "RMA Invoice" with all the necessary data in order to return the merchandise to Fortin Electronic Systems. You, the Customer are solely responsible for paying the return shipping cost for defective or otherwise returned merchandise. If an RMA is necessary, contact Fortin Electronic Systems Customer Service at {"service@fortinradio.ca"|obfuscate:'true'} in order to obtain an RMA invoice. This is the only accepted method for Fortin Electronic Systems to process your RMA. If you pay to send the item back to Fortin Electronic Systems, we will replace the item and ship the replacement to you at no charge.

The Customer agrees to bear all shipping and insurance charges and all risk of loss for the returned product during shipment. The Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Fortin Electronic Systems 's Return Procedure will be breached and Fortin Electronic Systems may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the Customer for replacement of the missing component(s). Fortin Electronic Systems will not refund the original shipping charges to the Customer. In addition, Fortin Electronic Systems reserves the right to adjust the value of any item returned to reflect its current market price, in which case the 15% restocking fee will be applied after this adjustment.

Fortin Electronic Systems does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded. Customer agrees not to record any call with Fortin Electronic Systems unless Customer has provided clear and conspicuous notice to Fortin Electronic Systems and has received prior written consent from Fortin Electronic Systems.

General Terms and Conditions

An order is not binding upon Fortin Electronic Systems until it is accepted; Fortin Electronic Systems must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card or some other method prearranged and confirmed in writing with Fortin Electronic Systems.

Your total cost for purchase of any product will include shipping and handling charges shown on the Fortin Electronic Systems invoice.

Fortin Electronic Systems will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) and risk of loss passes to the Customer upon delivery to the carrier. The Customer takes title to the product upon Fortin Electronic Systems's delivery of the product to the carrier. Fortin Electronic Systems reserves a purchase money security interest in the product(s) until its receipt of the full amount due. The customer agrees to allow Fortin Electronic Systems to sign appropriate documents on the Customer's behalf to permit Fortin Electronic Systems to protect its purchase money security interest.Fortin Electronic Systems will advise the customer of estimated shipping dates, but Fortin Electronic Systems will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, provincial, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

Any dispute arising out of or related to these Terms and Conditions or the sales transaction between Fortin Electronic Systems and Customer shall be governed by the laws of the Province of Quebec, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods.Fortin Electronic Systems and Customer consent to the exclusive jurisdiction and the exclusive venue of the Courts of the Province of Quebec, to resolve any dispute between them related hereto, and the parties waive all rights to contest this exclusive jurisdiction and venue of such courts. Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against Fortin Electronic Systems more than one year after the date of the applicable invoice.

If any provision contained in these Terms and Conditions is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions hereof, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Quebec law.

The failure of either party to require performance by the other party of any provision of these Terms and Conditions shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in these Terms and Conditions shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

Return Guidelines

These are Fortin Electronic Systems’s (“Fortin Electronic Systems”, “we” or “our”) Standard Return Policies applicable only to products purchased by you directly from the Fortin Electronic Systems website.

• All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting Customer Service through any of the methods provided at https://fortin.ca/en/contact/.
• Products that are not eligible for return will be sent back to you at your cost and expense if received by us:
  • Any product not purchased from Fortin Electronic Systems
  • Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
  • Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
  • Any product from which the UPC code has been removed from its packaging
  • Any product that exhibits physical damage

Return Policies

Fortin Electronic Systems Return Policies

• Standard Return Policy
• Tool & Accessory Return Policy
• PATS and TB Series Return Policy
• WireColor Subscription Return Policy

• Return for replacement within: 1 year
• Return for refund within: N/A
• Restocking Fee: 15%
• Proof of professional installation: Required
• Buyer is responsible for the return shipping costs

• Return for replacement within: 1 year
• Return for refund within: N/A
• Restocking Fee: 15%
• Proof of professional installation: Not required

• Return for replacement within: N/A
• Return for refund within: N/A
• Restocking Fee: N/A
• Proof of professional installation: N/A

• Return for replacement within: N/A
• Return for refund within: N/A
• Restocking Fee: N/A