User

Issue: Remote start does not work when initiating the remote start command via factory remote (3X lock) and/or CARLINK App.

A few things that I noticed when trying to remote start the car:

The transmitter and CARLINK app are communicating with the EVO-ALL - when the remote start is initiated, the blue LED on the EVO flashes once and a solid red light illuminates after.  During this time, no lights on the cluster/dash turns on and there is no crank.The EVO attempts this process again with the same results. After the second failed attempt, the red LED on the module and the car’s parking lights flashed 3 times.  Next, I tried remote starting the vehicle using the idle mode. 
I started the car by stepping on the foot brake and pushing the START/STOP button.  Once the car was running, I activated the remote start with the CARLINK app.The remote start count-down timer appeared on the CARLINK app which tells me that the command was sent, and the module is in the remote start mode.I stepped out of the vehicle and the dash screen notified me there was no key (car remained idling)CARLINK app still showed the count-down timer for the run time.I deactivated the remote start using the CARLINK app and the vehicle turned off.

I also checked to see if all the other commands were working properly by using the CARLINK app.

Lock/unlock doors – good.Open/close back trunk/door – goodParking lights – goodVehicle lock and unlock status - good, shows on the app when the doors are locked or unlocked. Battery voltage shows on app, (13V)

I’ve doubled and TRIPLE checked the wiring, making sure they were terminated as shown in the installation guide (GUIDE # 77041) and that all connections were secured.

I don’t know if I am having issues with the installation or programing. I tried resetting the evo and re-flashing it and also down-grading the firmware to 79.66 to match the firmware on the guide. I think I might have tried a different firmware version as well (in between 79.70 and 79.66) with no luck. I eventually got locked out of the EVO-ALL because the flash limit was reached. I ended up ordering a second EVO-ALL to started from scratch again and I encountered the same problem.

I confirmed that the car does not have a factory remote starter by pressing the factory remote Lock button 2X and holding it after;  the car did not start. Furthermore, I removed the glove box to check if a factory remote start was present, and as far as I can tell, I did not see one. The location of the factory remote starter was referenced from an Automotive Data Solutions Inc. (FLCAN and ALCA TL2) installation guide. If you have more details about where else this might be, please let me know and I can check again.

Please HELP! What should I check next?

Here are some details about the EVO-All that is currently installed.

 Manf Date: 04/2023  SN: 001A07499141Firmware Flashed: 79.70Hardware Inside 7.0 Setup Configuration
   *** SETTING PROTECTION = OFFA1-A11 = ONA12-A14 = OFF B1-B3 = OFFC1 = OND1 = ON
  D1.8 = ON D1.10 = ONAll other D1.X = OFF D2-D5 = OFF (Guide shows D4, Hybrid Mode- do I need to turn this on?)
D6 = OND7 = OFF SPECIAL FUNC = ALL OFFDATALINK PROTOCOLS = ALL OFFG = ALL OFF  H SUPPORTED RF KITS = ONH2 = ON
Wire Connection (connected according to diagram):
A8: Not connected - vehicle is equipped with factory hood pin so that status is provided via can bus, correct?