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This device has no network temporarily...

Daughter went to remote start with Evo Start and Evo One via iPhone app and the app says "This device has no network temporarily, and the remote start is invalid!" I am assuming a signal issue but any info would be appreciated for troubleshooting.... Hyundai Santa Fe pts, factory 3 Lock start with iPhone app Evo Start LTE and Evo One installed. I am awaiting her arrival to check led status on both units. 3 lock start worked fine. Thank you!

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