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Evo start Lte not working

Need some help. Bought Evo start. Programmed it correctly I'm sure as the blue light is solid. If I remote start or unlock/lock the doors with my fob it shows on the app. But I can't get the app itself to remote start, unlock or lock the doors. It will say it was successful but it wasn't. I'm lost. SN: 81043369783

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