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Hello, I purchased an Evo One with T-Harness for my fiance's 2014 Ford Mustang with automatic transmission. We took it to a recommended installer. After they installed it, they informed us that the 3x lock remote start did not work. They blamed it on the key and said the key was an after market key and does not synch with the Evo-One system. There is no response from the Mustang - flashing brake lights or sounds - when you attempt a 3x lock. We took it to another installer and after looking at it - they said the whole Evo One system would need to be taken out and sent back to Fortin to have it flashed. Based on these two responses, I believe these installers are not familiar with the Evo products and simply want to lead folks to purchase their products which they are familiar with. Typically, I have done a lot of my own work to my cars for years. However, since this was my fiance's car and it is winter - I figured it was best to take it to an installer. Now - I'm digging through your guides and learning about your products - I have some questions. 1. Any immediate thoughts to the installer comments? 2. My fiance only has 1 key for her Mustang. In your procedures, do you require 2 keys for programming? Or - can the system be programmed with one key? 3. In the packaging that was returned to us after the 1st installer, I noticed that the hood pin was still in the box. Is the hood pin absolutely required for the system to operate correctly? 4. Can the system be programed without the Flash Link Updater? Per your installation guides, it seems that the system can be programmed either by using the OEM keys - or - with the Flash Link Updater/Dycryptor Technology. Your feedback is greatly appreciated. Thank you!