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flsh-link not connecting to PC

the red flash-link 4 i have (hardware Vr:5) is not connecting to my pc, could you please guide me to solve this issue *Note: 1.im using the USB cable and the power of the device is ON as when the cable is plugged, the red, green and blue lights for a second and then only the red remains on. but then after a while, a message uppears indicating the module is not connected to the flashlink updater, here if I try with Retry Detection, still same result. 2.the software is latest version.

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Why does it ask me for a pin when trying to connect Flashlink Bluetooth module to my fully updated Iphone?

2017 Subaru WRX Evo One T harness Flashlink Bluetooth. Asks me for a pin when try to connect to IPhone but doesn't ask me for a pin with Android.

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FAQ: Do in need the Flash Link Updater

Yes. 

The Flash Link Updater programming tool is a trade tool. It is required in order to flash approriate firmware and setup approriate options in the EVO-Series remote starter and remote starter bypass modules. 

The Flash Link Updater is also required when vehicle programming requires the use the Dcryptor process.

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