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Solid Red Light even after using dcryptor/adapter

After installing, as per instructions provided, there was only a solid red light on my module. I notified tech support, and the person sent an dcryptor adapter. I followed the instructions in that video as well, but the program states: "the module was not able to sample the vehicles immobilizer data. Reconnect the module to the vehicle and follow the programming instructions from STEP 1 to sample the immobilizer data." Now I feel stuck, because it seems as though the module doesn't connect to my car. Please advise.

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Remote start works solid red light on evo-all illuminated 2009 RX350. Does not switch over to yellow or blue

Everything is connected. This is not my first time using evo-all. 2009 rx 350. Remote start cranks vehicle, red light on evo all illuminates, but will not turn on. Red light never changes over to yellow or blue light status. Car originally had an older remote start system with bypass. A New key was programmed. Car would crank with remote start, but would never run. Would repeat 3 times before shutting down. So, installed updated remote start system along with evo-all, same thing. Cranks will not run. Updated evo with latest software, still same issue. Did the key that got programed, effect the system?

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