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Remote Starter will not start Prius C

When pressing the Start button on the remote, the lights on the vehicle flash four times and doesn't start.

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2013 Prius C

Installed a remote start on a 2013 Prius vehicle starts and stops as it should from the key and the remote start but customer is saying there is now a hybrid error showing on the dash. There arent any check engine lights on just saying the hybrid system needs service. I called tech support and they suggested going to the dealer for service but the customer took it to a local service station who said the remote start is causing the problem. Has anyone else had this issue? i don't believe its from the remote start as I said it functions normally

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