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How to start my Audi Q3 using the Eco-Start 2 app?

I just had Audi Downtown Toronto install the Evo-Start 2 kit in my 2021 Audi Q3. When I picked up the car, they demonstrated the remote starting capability using the key fob and pressing "unlock, lock, unlock". They told me to download the Evo-Start app to my phone and I could then use the app to start my car. I downloaded the app and set up my vehicle using the activation code in the starter kit. My car appears on the app's screen and when I press the engine start icon, it vibrates and makes a high pitched noise, but the lights on the car do not flash and the engine does not start. If I go to "History", it tells me the command was successful. The key fob still works to turn the car on and off remotely.

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