"And are there supposed to be any lights on on the One with the car off because mine doesn't have any on with the car off?"
- Thats normal.
"And on page 4 of the install guide it shows the green and white wires with scissors inbetween the purple and purple/white wires and it says "cut". What exactly does that mean?"
- It means you are supposed to cut the green and white wires and use the purple & purple/white instead
- Turn off option 6.2 in the remote starter settings and turn off option D2 & D5 in the bypass settings.
Have you tried re programming the module to the vehicle?
What do the lights on the module do when you try to remote start it?