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Lexus NX300 - Fortin EVO one with EVO start LTE cannot remote start with app

My EVO Start LTE can only see the status of the car but cannot control it. The remote control works for the EVO ONE with 3x lock, but using the app for EVO start cannot remote control my car. One thing I notice is when flashing the firmware, there is no option to select EVO start LTE but only EVO start 2. Could this be the problem?

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