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Unable to update error message

Have an EVO ALL (date 9/2020 on back) and the Flash-Link-4 marked with Hardware Vr 4 , Firmware Vr 4.03 on the back. When I plug it into computer (Windows 10) with downloaded Flashlink Software, I get the following message: An error has occured with the previous update. Please set firmware version to update the. (nothing after the) Then it reads: No update is available at this moment for the . (again nothing after the). In the help menu of the program, I tried the Software Update - it says I have the newest version. I tried the FlashLink Firmware Update option - nothing happens. Now what? Thanks!

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