Please check the firmware version of the FLASHLINK UPDATER-2,
This can be done 2 ways,
1. open flashlink manager, plug in updater, plug in evo unit, on the main page when it loads up, (evo-all status) you will see 2 columns of information, evo all on the left and flashlink updater on the right,
On the right side, please verify what is written on the firmware version for the updater, it shoud be 3.02 or higher.
2. punch in the service number on the bottom of the flashlink updater-2 module on our website on the search bar on the top right of the screen here: https://fortin.ca/en/
And a page will open with the information on your unit.
if the firmware is not as stated before, please update the firmware by just leaving only the updater plugged into the computer and clicking on the "help" tab on the top left part of the page. click on "Flashlink Firmware Update" and follow the on-screen instructions, once done, please go back to the help tab and this time click on "CANCEL FLASHLINK UPDATE" and follow on-screen instructions.
Also make sure you are running the lastest version of Flashlink Manager, which is version 3.54, you can check this by going back to the help tab, and click on "about" a little pop-up will appear, and the current version will be written in blue.
If you do not have v3.54 please go here to download the latest version : https://fortin.ca/en/support/flashlinkmanager.html