Look like the amazon seller enabled 3xlock remote starter in the remote starter settings (option 38.2) but never enabled the actual OEM Remote Monitoring feature in the bypass settings.
Proof:
i am sure if you contact that amazon reseller you may come out with a solution.
Did the module program exactly as shown in this guide? http://fortin.ca/download/25401/evo-one_suzuki_grandvitara-sx4_2008-2013_revb20141212.pdf
If so i would take a look at your Rx/Tx connections and Can bus...
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Visit wirecolor.com for wiring information and photographs providing detailed installation processes.
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