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Flash Link2 Unable to connect to EVO-ALL (red light goes dim)

+1 vote
Upon connecting my Flash Link2 to my first and only Fortin Interface module (EVO-ALL) I was disheartened when the flash link was unable to communicate with the Interface Module. Furthermore when the EVO-ALL is connected to the Flash Link2, the RED indicator LED on the Flash Link2 goes dim, and the computer indicates that the Flash Link2 has disconnected.
If I unplug the EVO-ALL from the Flash Link2 the RED indicator LED becomes bright again, and the computer indicates that the USB connection to the Flash Link2 has been re-established.
I contacted telephone support (English) and was instructed to reinstall the software to the Flash Link2. I have tried this on both company machines and my personal PC with the same results as described above.
Any help would be appreciated, Thank you in advance.
closed with the note: i asked it, answered my own question
asked Dec 28, 2015 in FAQ by Will B. (210 points)
closed Dec 29, 2015 by Will B.

1 Answer

+1 vote
Turns out the module was used, and had been damaged. Sent the module back for a refund, thanks to customer service i was able to determine that the unit had already been programmed to another car.
answered Dec 29, 2015 by Will B. (210 points)