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2006 Civic and EVO ALL Occasional Alarm Triger

Installed an EVO-ALL with Crimestopper Cool Start in a 2006 Honda Civic. All works as expected most of the time. However, customer noted that twice in approximately 15 remote-starts, the start triggered the OEM car alarm. In all attempts the car was locked with the OEM remote to arm the alarm. I questioned whether the the alarm triggered when the car had been locked for a while, but one time that the car alarm triggered the car had only been locked/armed for a few seconds. Wiring matches connection diagram 4 from the EVO-ALL install guide, including the door lock connections shown. I forgot to note the firmware version stamped on the EVO-ALL. If that information would be helpful to know, I'll have to obtain that at a later date. Thank you.

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